How long does it take for an e-mail to reach the recipient?

Usually e-mails are delivered instantly (within seconds) to the recipients. Our statistics show that an email leaves the Mira system within 1 second. To achieve this we are using Mandrill.

But sometimes, it may take a few couple minutes. However, if it’s taking more than 10-20 minutes, further investigation might be necessary.

  1. Look at the Campain History page in your system.
  2. To see if there are any problems with Mandrill go to http://status.mandrillapp.com/
  3. Contact Mira Live and we will investigate further.

If you want to understand what happens then an email is delivered to a recipient, please read further.

When mails are sent from your Mira system there are a lot of things that happen:

1. The mail is sent from the Mira system to Mandrill (www.mandrill.com)
2. Mandrill sends the mail to the recipient
3. The e-mail might pass several SMTP-Servers (mail servers) on its way to the recipients mailbox.

In each of these steps there might be delays.

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